Shipping policy

We strive to provide a seamless and efficient shipping experience for our customers. Please read the following shipping policy carefully to understand how we process and deliver your orders.

Processing Time:

• All orders are processed within 1-3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or holidays.

Shipping Methods:

• We offer standard shipping for domestic and international orders.
• Expedited shipping options may be available for select destinations, with additional fees applied.

Shipping Rates:

• Shipping rates are calculated based on the weight and destination of your order.
• Domestic shipping rates start at £2.50, while international rates start at £15.50. Exact rates will be calculated during checkout.

Shipping Times:

• Estimated delivery times vary depending on the destination and shipping method selected.
• Domestic orders typically arrive within 3-7 business days after processing.
• International orders may take 7-21 business days for delivery, depending on customs processing times.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email.
• You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

• We currently ship to select countries worldwide. Please refer to our shipping page during checkout for a list of available destinations.
• Certain items may be restricted from international shipping due to customs regulations.

Lost or Damaged Shipments:

• TanzFinity is not responsible for lost or damaged shipments once they have been handed over to the carrier.
• If your package is lost or damaged in transit, please contact the carrier directly to file a claim.

Customs Duties and Taxes:

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
• TanzFinity is not responsible for any additional charges incurred due to customs clearance.

Shipping Address:

• Please ensure that your shipping address is accurate and complete before placing your order.
• TanzFinity is not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any further questions about our shipping policy, please contact us at sales@tanzfinity.com